We love helping our members any way we can, but during COVID-19, your well-being is our top priority and we want to do everything we can to keep you and our employees safe.
While some of our branches remain open, we encourage you to do what you can to help flatten the curve by staying home as much as possible. With digital banking, you can easily perform many common banking transactions without leaving the house, making social distancing that much easier.
Here are 5 popular transactions you can do online from the comfort of your home.
1. Deposit cheques
With Deposit On-the-go you can deposit cheques quickly inside our Coast Capital app. It’s as simple as taking a photo of the front and the back of the cheque. Want to learn how? Click here.
2. Transfer money
Owe money to your neighbour for that grocery delivery? If they’re a Coast Capital member then all you need is their membership number to transfer funds to their account. The money is deposited as soon as you hit “Confirm”. Here is a breakdown of how to transfer money to other members.
If that same neighbour is not a Coast Capital member but banks at a Canadian financial institution, you can send them an Interac eTransfer – all you need is their email or phone number. Learn more about how to send and receive eTransfers on our website.
3. Pay bills
In addition to making payments, you can set up new payees, recurring bill payments and schedule payments up to a year in advance. You can even pay up to 5 bills at the same time. Not sure how to do it? Check out our step-by-step guide.
4. Pre-authorized credit and debit forms
In the upcoming months, there are many reasons you might be asked for a void cheque or pre-authorized credit and debit form. Examples include setting up direct deposits from the government, making changes to your mortgage or starting a new job. If you don’t have any cheques at home to void, you may think you need to come into the branch to get a pre-authorized credit and debit form, but you can do this from home as well. Check out this page to download the form and learn how to fill it out (spoiler alert, you can get your banking information online too).
5. Purchase term deposits
When you are ready to open a term deposit, digital banking has got you covered. To see your options, from the digital banking menu, click Products & Services >Open an Account > Term Deposits. There you’ll find the information you need so you can choose the right investment solution for yourself, including rates and features
We’re here to help
We get it. Even in the digital age, there are still a few day-to-day banking transactions you need to go into a branch to complete. Like the following:
- Office cheques
- Drafts (U.S. & Foreign)
- Wire transfers
- Opening or closing a membership
- Safety Deposit Boxes
- Signing mortgage or lending documents
And if you need to come in, we’re happy to help. Just please remember to keep 6 feet of distance between you and others for everyone’s safety. However, please do not visit a branch if you’re sick or have been outside of the province in the last month.
If you have questions or need help with other transactions our Contact Centre is open Monday to Saturday, 8am-8pm and Sunday 9am-5:30pm. Call us at 1.888.517.7000. Please be aware that we are experiencing longer than normal wait times at our Contact Centre. Thank you for your patience and please rest assured that we are committed to helping each of our members through this trying time.
We’re all in this together.